Newest Jobs

SUMMARY: Provides assistance with various healthcare services following established policies
and protocols including but not limited to obtaining specimens, conducting routine lab studies, and
assisting with administrative functions.

LEAD RESPONSIBILITIES:

• Ensure all reporting employees are following company policy and procedures.
• Oversee and mentor reporting employees, providing guidance and support throughout their
  employment.
• Develop and implement training programs tailored to individual needs and department
  goals.
• Monitor employee performance, providing constructive feedback.
• Foster a positive learning environment that encourages questions and skill development.
• Provide feedback to supervisors regarding employee performance.
• Collaborate with management to assess training and procedure effectiveness and make necessary adjustments to ensure department is running effectively and efficiently.

DUTIES AND RESPONSIBILITIES:

• Greets, receives, and prepares patients for appointments/procedures; conducts interviews
  with patients, measures vital signs, and records information.
• Able to travel to all company medical sites for training or office support.
• Performs routine laboratory/radiology tests and injections or other office procedures on
  patients as provided by established protocol.
• Maintains nursing stations and examination areas in a manner consistent with OSHA
  standards and Universal Precautions procedures.
• Maintains inventory of medical supplies and materials; receives and logs incoming
  packages and deliveries accurately and promptly.
• Receives and screens telephone calls.
• Maintains accurate patient billing profiles in EMR System.
• Schedules patient appointments.
• Coordinates patient flow.
• Translate medical terminology and documents as needed for effective communication
  between patients and healthcare providers.
• Performs additional duties including but not limited to copying checks received and
  recording payment, faxing information as required.
• Assists with front-office tasks, when necessary, as assigned by management.
• Prepares and maintains office/department and patient records.
• Prepares timely, legible, and complete documentation of all patient care as provided by
  law, regulation, and established policy.
• Participates in quality improvement and utilization review activities.
• Ensure compliance with HEDIS measures (P4P) by monitoring and completing any missing
  procedures, coordinating with healthcare teams to improve patient outcomes and meet
  quality metrics.
• Ensures insurance and pharmaceutical authorizations are submitted on behalf of medical
  patients.
• Participates in continuing education to continually improve skills and abilities and stay
  abreast and compliant with current technologies/practices, state, and insurance
  regulations.
• Applies safety principles as identified by established policy.
• Ensures compliance with legal issues including but not limited to patient confidentiality and
  risk management; ensures compliance with HIPPA, federal, state, and local regulations.
• Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families,
  and other healthcare professionals.
• Adjusts to fluctuating peaks in patient flow, acuity, and other operational demands while
  maintaining quality.
• Maintain a clean and organized workplace facility to ensure a safe and efficient working
  environment (including but not limited to mopping, sweeping, and scrubbing surfaces).
• Performs other related duties as assigned by department leads and/or management.

QUALIFICATIONS:

• High school diploma or equivalent.
• Completion of formal training program as nursing/medical assistant and/or comparable
  experience in clinical setting.
• Must possess current CPR certification.
• Knowledge of medical terminology.
• Demonstrated competence in reacting to and handling emergencies.
• Able to work collaboratively with multiple health professionals in a busy and complex
  environment using tact, diplomacy, and discipline.
• Ability to understand and adhere to established policies, procedures, and protocols.
• Strong charting/documentation skills.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with
  enthusiasm.
• Good judgement with the ability to make timely and sound decisions
• Bilingual skills are a plus.

COMPETENCIES:

• Customer Service-Manages difficult or emotional customer situations; Responds
  promptly to customer needs; Solicits customer feedback to improve service; Responds to
  requests for service and assistance; Meets commitments.
• Interpersonal Skills-Focuses on solving conflict, not blaming; Maintains confidentiality;
  Listens to others without interrupting; Keeps emotions under control; Remains open to
  others’ ideas and tries new things.
• Teamwork-Balances team and individual responsibilities; Exhibits objectivity and
  openness to others’ views; Gives and welcomes feedback; Contributes to building a positive
  team spirit; Puts success of team above own interests; Able to build morale and group
  commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Quantity- Meets productivity standards; Completes work in timely manner; Strives to
  increase productivity; Works quickly.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to sit.
• Frequently required to stand.
• Ability to traverse between different medical sites as needed.
• Continually required to utilize hand and finger dexterity.
• Frequently exposure to bloodborne and airborne pathogens or infectious materials.